All orders are shipped via UPS, ensuring reliable and trackable delivery.

Processing & Dispatch Times

  • Small collections
    Orders are typically processed and dispatched within 2-4 business days.
  • Large or multi-volume collections
    Due to their size and handling requirements, these orders are usually processed and dispatched within 7-10 business days.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery

Delivery times may vary depending on destination and local UPS schedules. Please note that the above processing time refers to preparation and dispatch, not transit time.

If you have questions about a specific order or collection, feel free to contact us before purchasing.

Returns & Exchanges

Returns

We accept returns only for defective or damaged products.

If you receive a defective or damaged item, please contact us within 14 days of delivery, providing your order number and photographic evidence of the issue. Once the defect has been verified, we will offer a replacement or a refund in accordance with applicable EU consumer protection laws.

We do not accept returns for non-defective products or for reasons of personal preference.

Where a return right exists under applicable consumer protection legislation, items must be returned unused and in their original condition. In such cases, return shipping costs are the responsibility of the customer and original shipping costs are non-refundable.

This policy does not affect your statutory rights under applicable consumer protection legislation.

Exchanges

We do not offer product exchanges.
If an item is confirmed to be defective, it will be replaced or refunded as described above.

Duties, Taxes & Import Charges

For orders shipped outside the European Union, local customs duties, import taxes, or handling fees may apply depending on the destination country.

These charges are not included in the product or shipping price and are determined by local customs authorities. They are the responsibility of the recipient and are typically collected by the carrier (UPS) upon delivery.

We recommend checking with your local customs office for more information on potential charges before placing your order.